Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you request a quote, schedule a strategy session, submit our contact form, or engage our live chat. This includes:

• Identity & Contact Data: full name, business email address, phone number, company name, and job title.
• Project Data: organization size, industry, AI use cases of interest, budget range, and implementation timeline.
• Communications Data: the contents of messages, calls, and chat transcripts you exchange with our team.
• Technical Data: IP address, browser type, device identifiers, and usage data collected via cookies and similar technologies.

2. A2P (Application-to-Person) Messaging Compliance

We may send transactional, marketing, and conversational SMS and MMS messages to the phone number you provide. All such messaging is governed by A2P 10DLC (10-digit long code) regulations and carrier guidelines. By providing your phone number and opting in, you acknowledge and agree to the following:

• Consent to Message: You consent to receive automated and manual SMS/MMS messages from Frontier AI at the number provided. Message frequency varies. Standard message and data rates may apply.
• Opt-Out: You may cancel consent and opt out of receiving messages at any time by replying STOP to any message. To opt back in, reply START or resubmit your number through our contact form.
• Help: Reply HELP at any time for assistance with our messaging program.
• No Sharing Without Consent: We will not share your mobile number or messaging consent with third parties for marketing purposes without your explicit opt-in.
• Carrier Compliance: Messages are sent through registered A2P 10DLC numbers in compliance with U.S. carrier requirements, including brand and campaign registration.

3. How We Use Your Information

We use the information we collect to:

• Provide AI consultation, scoping, and implementation services you request;
• Respond to inquiries and schedule strategy sessions;
• Send transactional updates, project deliverables, and account communications;
• Deliver marketing and informational messages where you have opted in;
• Improve our services, website, and client experience; and
• Comply with legal obligations and protect against fraud.

4. Legal Basis for Processing

Where the GDPR or similar privacy laws apply, we process your personal data on the following legal bases: your consent (for marketing and SMS communications), the performance of a contract (for service delivery), our legitimate interests (for business operations and security), and compliance with legal obligations.

5. Data Sharing & Sub-Processors

We do not sell your personal information. We may share data with trusted service providers who support our operations — including CRM, messaging, analytics, and cloud infrastructure providers — under written agreements that require confidentiality and compliant data handling. We may also disclose information when required by law or to protect our rights.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS and chat transcripts are retained per our messaging program retention schedule unless you request earlier deletion.

7. Your Privacy Rights

Subject to applicable law, you may have the right to access, correct, delete, or restrict the use of your personal data; withdraw consent to messaging; object to processing; and request data portability. To exercise any of these rights, contact us using the details below.

8. Security

We implement reasonable technical and organizational safeguards to protect personal data. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security. See our Security Compliance page for details.

9. International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards (such as standard contractual clauses) to protect data transferred across borders.

10. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe we have done so inadvertently, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. For material changes affecting messaging consent, we will obtain renewed consent where required.

12. Contact Us

For privacy questions, opt-out requests, or to exercise your rights, contact our Privacy team: